My order
- How to change or cancel an order?
- You can cancel / change an order by calling IOMA Customer Service within 2 hours of confirming the order.
- How do I get my invoice?
- You can access it via the shipping confirmation e-mail, or via My Account / My Orders
- How can I check the status of my order?
- You can access it via the shipping notification e-mail, or via My Account / My Orders
Payment
- Which means of payment are accepted?
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We accept most of the existing Credit Cards versions: Visa, Mastercard, Maestro, American Express Diners, Discovery and JCB.
We accept card-free payment solutions: Alipay - Paypal IDEAL* - Giropay** - Bancontact***.
We accept payment by phone. Call +33 800 027 363 (free call from a landline) Monday to Friday from 9 a.m.to 6 p.m.
With our payment solution provider Stripe, we offer the option to save your credit cards for future payments. When the "Save payment information to my account for future purchases" checkbox is selected, your credit card information is saved securely at Stripe. You can save several credit cards and manage them (add, delete, set default) in the following section My Payment Cards"
The credit card information is not stored at all on our server.
Stripe is one of the world leader in online payment solutions PCI Security Standards Council approved.
*only for shipping into Germany **only for shipping into Netherland ***only for shipping into Belgium - Is online payment secure?
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To offer maximum flexibility, we offer several online payment options provided by our leading partners in the field of online payments, implementing proven technologies for your and our security.
Stripe - a worldwide deployed payment service solution providing highest standards in payment security including advanced fraud checking processes. In some occasions, you may be redirected to a 3D secure card check, allowing a double validation of your identity during the transaction.
Stripe offers the option to save your credit cards for future payments. When the "Save payment information to my account for future purchases" checkbox is selected, your credit card information is saved securely at Stripe. You can save several credit cards and manage them (add, delete, set default) in the following section My Payment Cards"
The credit card information is not stored at all on our server.
Stripe is one of the world leader in online payment solutions PCI Security Standards Council approved.
You can make your payments directly through your PayPal or Alipay account on your smartphone, tablet and computer.
Return & Refund
- Can I get a refund for a purchase?
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If you are not satisfied with your purchase, you may notify us of your decision to return your product(s) by e-mail or in the post within 14 calendar days from the date of receipt of your order.
We will fully refund the treatment(s) purchased that have been returned to us provided that the products have not been opened, the protective film and cellophane packaging have not been removed or damaged, and the products have not been used.
Please note, the personalized MA CREME Jour et Nuit treatments cannot be returned.
The IOMA quality department responsible for the inspection of the returned products goes on the state of the product after the return package has been unpacked. We therefore recommend you use robust packaging to avoid any damage to the product during transport; ideally use the original packaging. The invoice corresponding to this purchase should be returned in the package.
To allow you to try the product before opening the package, for some products we provide you with an additional free sample. This offer is valid only for the first purchase of the same product. - How do I return an item?
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Download the return form at the bottom of the page, print it and send it completed by email or in the post to IOMA Customer Service within 14 days of receipt of your order.
IOMA customer service will get in touch with you as soon as possible. It will tell you what to do and will assist in preparing the return of products. - Is it possible to exchange a product?
- IOMA PARIS products cannot be exchanged.
- The package I received does not match my order.
- We suggest you immediately inform the IOMA Customer Service Department so that they can take the necessary steps to deal with you.
- What are the repayment terms?
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We will refund by bank transfer to the account used when ordering, the price of the returned products, if already paid, within 14 (fourteen) days from the date IOMA received the returned products. Any return postage will be paid by INTUISKIN only if the product reimbursement is granted. Otherwise, any return postage will be at your expense.
We do not accept returns, and will not issue a refund on products ordered from other e-commerce sites or in perfumeries.